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How can we help?
Find quick answers in our FAQ or send us a message about a course, your account, teaching on ACH, a technical issue or a partnership.
Start with a quick answer
Many questions about courses, payments, certificates, accounts and teaching are already answered in our FAQ. Checking the FAQ first may help you find the answer immediately.
Visit the FAQChoose the right type of support
Learner and course support
Questions about enrollment, course access, learning content or certificates.
Account and payment support
Help with sign-in, account access, payments, subscriptions, refunds or billing.
Instructor support
Questions about applying to teach, course creation, submission, review or instructor accounts.
Technical support
Problems with videos, pages, uploads, browser access or platform features.
Partnerships and organizations
Requests from schools, associations, companies, cultural organizations or other potential partners.
Send us a message
We aim to respond within two business days, Monday to Friday. More complex questions may require additional time. To help us respond efficiently, include the email address connected to your account and any relevant course or order details.
The information you provide will be used to review and respond to your request. For more information about how Africa Connect Hub handles personal data, please read our Privacy Policy.
Follow Africa Connect Hub on its official social media channels for news and platform updates. For private account, payment or technical matters, always use the official support form.
Still need help?
Send us a message and include as much relevant information as possible. Our team will review your request and respond as soon as possible.
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