Privacy Policy

This privacy policy was last updated on March 31, 2025.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing.

The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.
The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

1. Introduction

Welcome to AfricaConnectHub (ACH). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform, including our website, mobile applications, and services. By using ACH, you agree to the terms outlined in this policy.

This Privacy Policy is designed to comply with relevant data protection regulations, including the General Data Protection Regulation (GDPR) and other applicable privacy laws. We encourage you to read this policy carefully to understand how your personal data is managed and what rights you have.

2. Information we collect

ACH collects various types of information from users to improve the functionality of our platform and provide a seamless experience. The information we collect includes:

2.1 Personal information

 

• • Account information: Name, email address, username, password, phone number, birthday and profile details.

• • Payment information: If you purchase courses or services, we collect billing details, credit card or mobile money payment details (processed securely by third-party payment providers).

• • User contributions: Content you upload, such as course materials, forum posts, comments, and interactions with other users.

• • Communications: Any messages, emails, or support requests exchanged between you and ACH.

2.2 Non-personal information

 

• • Technical data: IP address, browser type, device information, operating system, and access times.

• • Usage data: Pages visited, features used, time spent on different sections of the site, and referral sources.

• • Cookies and tracking technologies: We use cookies, tracking pixels, and similar technologies to improve user experience and analyze site traffic.

2.3 Sensitive information

In some cases, ACH may collect limited sensitive information if required for specific educational services. This information is handled with enhanced security measures and only collected with explicit user consent.

2.4 Children’s data

ACH is intended for users above a certain age as determined by local regulations. We do not knowingly collect data from children without parental consent. If a child’s data is mistakenly collected, we take immediate steps to delete it upon discovery.

3. How we use your information

We use the collected information for the following purposes:

 

• • To provide services: Creating and managing user accounts, processing transactions, and delivering educational content.

• • To improve ACH: Analyzing usage patterns, developing new features, and optimizing platform performance.

• • To communicate with users: Sending notifications, updates, newsletters, promotional offers, and responding to support requests.

• • To ensure security: Detecting fraud, preventing unauthorized access, enforcing platform policies, and maintaining a safe environment.

• • For legal compliance: Meeting regulatory requirements, resolving disputes, and ensuring compliance with applicable laws.

• • For personalization: Customizing content and recommendations based on user preferences and past interactions.

• • For research and development: Enhancing platform features through data analytics and user feedback.

4. How we share your information

ACH does not sell or rent personal data. However, we may share your information under the following circumstances:

 

• • With service providers: Trusted third-party vendors who assist in payment processing, hosting, analytics, marketing, and customer support.

• • With educational partners: Instructors and institutions who deliver courses and need access to student engagement data.

• • With legal authorities: If required by law, court order, or to protect the rights, safety, and property of ACH, its users, or others.

• • With business partners: If ACH undergoes a business transition, such as a merger, acquisition, or sale of assets, your information may be transferred.

• • With advertising and marketing partners: To provide targeted promotions and enhance user engagement.

• • With user consent: In cases where users explicitly authorize data sharing for additional services or collaborations.

5. Data retention

We retain user data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Account-related data is kept as long as the account remains active. If you request account deletion, certain information may still be retained for legal, regulatory, or security reasons.

 

• • Inactive accounts: After prolonged inactivity, we may anonymize or delete data.

• • Transaction data: Retained for a legally required period for financial record-keeping and dispute resolution.

• • Content contributions: Posts and comments may remain visible, even after account deletion, unless specifically requested for removal.

• • Backups: Secure backups of essential data are maintained for a limited period to ensure platform reliability and security.

6. User rights and choices

You have rights regarding your personal information, including:

 

• • Access and correction: You can request access to your data and correct inaccuracies.

• • Deletion: You can request the deletion of your account and associated data.

• • Opt-Out of communications: You can unsubscribe from marketing emails and notifications.

• • Data portability: You can request a copy of your data in a structured format.

• • Restrict processing: You can request limited use of your data under certain circumstances.

• • Withdraw consent: Where data processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact our support team at support@africaconnecthub.com.

7. Security Measures

We implement strong security measures to protect user data, including:

 

• • Encryption: Protecting sensitive data during transmission and storage.

• • Access control: Restricting access to authorized personnel only.

• • Regular Audits: Monitoring and reviewing security practices.

• • Two-Factor Authentication (2FA): Enhancing account protection against unauthorized access.

• • Data anonymization: Minimizing exposure of personal data where possible.

• • Secure backups: Ensuring recovery of critical data in case of technical failure.

• • Breach notification: In case of a data breach, affected users will be promptly informed along with appropriate corrective actions.

8. Cookies and tracking technologies

ACH uses cookies to enhance user experience and analyze site traffic. Users can manage cookie preferences in their browser settings. Disabling cookies may affect the functionality of certain features.

Types of cookies used:

 

• • Essential cookies: Necessary for website functionality.

• • Performance cookies: Help track site usage for improvement.

• • Marketing cookies: Enable targeted advertising.

• • Third-Party cookies: Used by partners and advertisers.

• • Analytics cookies: Help monitor and measure website performance.

9. Third-party links

Our platform may contain links to third-party websites or services. ACH is not responsible for their privacy practices, and users should review their respective policies before engaging with those sites.

10. Changes to this Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Users will be notified of significant changes via email or platform announcements. Continued use of ACH after modifications constitutes acceptance of the updated policy.

 

• • Versioning: Previous versions will be available for transparency.

• • Effective date: Policy changes take effect immediately upon posting.

• • User notification: Major changes will be communicated directly to users.

11. Contact information

For questions or concerns regarding this Privacy Policy, contact us at:

AfricaConnectHub (ACH)
Email: info@africaconnecthub.com