Terms of Service

Terms of Use

These Terms of Use were last updated on March 31, 2025.

The “Terms of Use” represent a legally binding agreement that establishes the rules, rights, and responsibilities for all users accessing and utilizing the AfricaConnectHub platform. These terms define the scope of allowed activities, content ownership, user obligations and the platform’s commitment to ensuring a secure and engaging experience for its members.
By using AfricaConnectHub, users are expected to adhere to these terms, contribute responsibly to the community, and engage in ethical and respectful interactions.
Compliance with these terms helps create a fair and supportive environment for learning, collaboration, and knowledge sharing.
User: A “User” refers to any individual or entity that accesses or uses the AfricaConnectHub platform, including learners, instructors, content creators, and administrators. Users must comply with the platform’s terms, policies, and guidelines.
AfricaConnectHub or ACH: offers a space for learning through online courses, webinars, workshops, and interactive community engagement.

Introduction

Welcome to AfricaConnectHub, a digital platform dedicated to promoting African culture, traditions and knowledge exchange. By using our services, you agree to comply with these Terms of Use. Please read them carefully before accessing or using our website. These terms define the rights and obligations of users and the platform to ensure a safe, fair, and engaging environment for all participants.
ACH is designed to provide an interactive space where users can engage in educational activities, participate in discussions, and share knowledge. Our commitment is to ensure accessibility, diversity, and inclusiveness within our community. By joining ACH, you become part of a global network of learners, educators, and experts passionate about African culture and knowledge sharing.

Acceptance of Terms

By registering, browsing, or using ACH, you acknowledge and agree to these terms, as well as any additional policies referenced herein. If you do not agree, you should refrain from using our services. Your continued use of ACH signifies your acceptance of any updates or modifications made to these terms over time.
ACH reserves the right to revise these terms periodically. Any significant changes will be communicated via email notifications or platform announcements. Users are encouraged to review these terms regularly to stay informed of their rights and responsibilities.

Description of Services

ACH provides online courses, webinars, interactive workshops, and digital content aimed at fostering knowledge about African culture and traditions. Users can participate as learners, content creators, or experts. Our platform facilitates educational exchanges through video content, live sessions, downloadable materials, and community interactions.

Additional services include

Discussion forums where users can engage in topic-based conversations.
Blog articles written by experts to provide insights into various aspects of African culture.
Certification programs allow learners to earn credentials for completing specific courses.
Community events such as live Q&A sessions, cultural showcases, and networking opportunities.
Content monetization options for instructors and creators

User Registration and Account Management

Eligibility

Users must be at least 18 years old or have parental consent to register. Institutions and organizations can also register under an authorized representative.

Account creation

Users must provide accurate information when creating an account, including name, email, and a secure password. Providing false or misleading information may result in account suspension.

Account Security

You are responsible for maintaining the confidentiality of your login details and ensuring that your account is used appropriately. Do not share your credentials with others to prevent unauthorized access. If you suspect any unauthorized use, notify ACH immediately.

Account Termination

ACH reserves the right to suspend or terminate accounts violating our terms, including cases of misconduct, fraudulent activity, or inappropriate behavior. Users who repeatedly violate policies may be permanently banned from the platform. Users can request voluntary account deletion through customer support.

User Responsibilities

Content Guidelines

Users are expected to share and upload content that is relevant, respectful, and educational. Offensive, misleading, or plagiarized content is strictly prohibited. All uploaded materials must comply with copyright laws and community guidelines.

Prohibited Activities

Users may not engage in fraudulent activities, spamming, harassment, hate speech, or unauthorized commercial use of the platform. Violators will face account suspension or legal action if necessary. Any attempt to manipulate platform features for personal gain is strictly forbidden.

Intellectual Property

Users must respect copyrights and may not post content that infringes on third-party rights. If you use external materials, you must credit the original source appropriately. Any reported copyright infringement will be investigated, and necessary actions will be taken.

Content Ownership and Licensing

User-Generated Content

Any content uploaded by users remains their intellectual property, but by posting it, they grant ACH a non-exclusive, worldwide license to distribute and promote it. Users retain the right to remove their content at any time unless it has been incorporated into a course or workshop.

Platform Content

ACH retains ownership of its original content, including designs, logos, branding materials, and proprietary course materials.

Removal of Content

ACH reserves the right to remove or restrict access to any content violating these terms, including copyrighted material, offensive posts, and misleading educational content.

Payments and Refund Policy

Payment Methods

ACH supports various payment options, including credit cards, PayPal, and mobile money, to facilitate easy transactions. Users are responsible for ensuring that payment details are up to date and that transactions are secure.

Refunds

Refunds are issued only under exceptional circumstances, such as technical errors preventing access to purchased content or courses that do not meet the advertised quality standards. Users must request refunds within 14 days of purchase, and all requests will be reviewed individually.

Subscription Services

Users subscribing to premium plans must ensure timely payments. Failure to pay may result in suspension of access to exclusive content and courses. Subscription plans are subject to auto-renewal unless canceled before the renewal date.

Subscription Terms

Subscription Plans

ACH offers multiple subscription tiers, including free and premium memberships. Each plan provides different levels of access to courses, webinars, and exclusive content.

Billing and Renewals

Subscriptions are billed on a recurring basis unless canceled before the renewal date. Users can manage their subscription settings through their account dashboard.

Cancellation Policy

Users can cancel their subscriptions at any time. Cancellations will take effect at the end of the current billing cycle, and users will retain access to premium features until then.

Discounts and Promotions

ACH may offer periodic discounts or promotional codes. These offers are subject to change and may have specific terms and conditions.

Subscription Sharing

Sharing or distributing subscription access with unauthorized users is strictly prohibited and may result in immediate suspension of the account.

Privacy Policy and Data Protection

User Data Collection

ACH collects personal information to enhance user experience and maintain service functionality. This includes name, email, birthday, activity history, and payment details. Data is collected in compliance with international privacy laws.

Data Security

We implement security measures to protect user data but cannot guarantee absolute security against cyber threats. Users are advised to use strong passwords and enable two-factor authentication where possible. Any suspected data breach should be reported immediately.

User Rights

Users may request to access, modify, or delete their personal data in compliance with data protection laws. Requests should be sent via the platform’s support system, and processing may take up to 30 days.

Community Guidelines

Respectful Conduct

Users should engage respectfully with others, fostering an inclusive and positive learning environment. Hate speech, discrimination, and disruptive behavior are not tolerated. Violations may result in content removal or account suspension.

Reporting Violations

Users can report inappropriate content or behavior to the ACH moderation team for review. Reports will be reviewed promptly, and necessary actions will be taken. Repeated violations may result in permanent account suspension.

Content Moderation

ACH reserves the right to moderate discussions, remove harmful content, and take appropriate action against users violating guidelines.

Disclaimer of Warranties

ACH provides its services on an “as-is” and “as-available” basis. We do not guarantee uninterrupted access, error-free content, or specific learning outcomes. Users acknowledge that technical difficulties may occasionally disrupt services.

Limitation of Liability

ACH, its team, partners, and affiliates shall not be held liable for direct or indirect damages resulting from the use of our platform, including data loss, content inaccuracies, or technical issues. Users are responsible for verifying information before applying it.

Amendments and Modifications

ACH reserves the right to modify these Terms of Use at any time. Users will be notified of significant changes via email or platform notifications. Continued use of the platform constitutes acceptance of the revised terms.

Governing Law and Jurisdiction

These terms are governed by applicable laws in the jurisdiction where ACH operates. Any legal disputes must be resolved within the appropriate courts.

Contact Information

For any questions or concerns regarding these Terms of Use, please contact us at

support@africaconnecthub.com

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Privacy Policy

This privacy policy was last updated on March 31, 2025.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing.

The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.
The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

1. Introduction

Welcome to AfricaConnectHub (ACH). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform, including our website, mobile applications, and services. By using ACH, you agree to the terms outlined in this policy.

This Privacy Policy is designed to comply with relevant data protection regulations, including the General Data Protection Regulation (GDPR) and other applicable privacy laws. We encourage you to read this policy carefully to understand how your personal data is managed and what rights you have.

2. Information we collect

ACH collects various types of information from users to improve the functionality of our platform and provide a seamless experience. The information we collect includes:

2.1 Personal information

 

• • Account information: Name, email address, username, password, phone number, birthday and profile details.

• • Payment information: If you purchase courses or services, we collect billing details, credit card or mobile money payment details (processed securely by third-party payment providers).

• • User contributions: Content you upload, such as course materials, forum posts, comments, and interactions with other users.

• • Communications: Any messages, emails, or support requests exchanged between you and ACH.

2.2 Non-personal information

 

• • Technical data: IP address, browser type, device information, operating system, and access times.

• • Usage data: Pages visited, features used, time spent on different sections of the site, and referral sources.

• • Cookies and tracking technologies: We use cookies, tracking pixels, and similar technologies to improve user experience and analyze site traffic.

2.3 Sensitive information

In some cases, ACH may collect limited sensitive information if required for specific educational services. This information is handled with enhanced security measures and only collected with explicit user consent.

2.4 Children’s data

ACH is intended for users above a certain age as determined by local regulations. We do not knowingly collect data from children without parental consent. If a child’s data is mistakenly collected, we take immediate steps to delete it upon discovery.

3. How we use your information

We use the collected information for the following purposes:

 

• • To provide services: Creating and managing user accounts, processing transactions, and delivering educational content.

• • To improve ACH: Analyzing usage patterns, developing new features, and optimizing platform performance.

• • To communicate with users: Sending notifications, updates, newsletters, promotional offers, and responding to support requests.

• • To ensure security: Detecting fraud, preventing unauthorized access, enforcing platform policies, and maintaining a safe environment.

• • For legal compliance: Meeting regulatory requirements, resolving disputes, and ensuring compliance with applicable laws.

• • For personalization: Customizing content and recommendations based on user preferences and past interactions.

• • For research and development: Enhancing platform features through data analytics and user feedback.

4. How we share your information

ACH does not sell or rent personal data. However, we may share your information under the following circumstances:

 

• • With service providers: Trusted third-party vendors who assist in payment processing, hosting, analytics, marketing, and customer support.

• • With educational partners: Instructors and institutions who deliver courses and need access to student engagement data.

• • With legal authorities: If required by law, court order, or to protect the rights, safety, and property of ACH, its users, or others.

• • With business partners: If ACH undergoes a business transition, such as a merger, acquisition, or sale of assets, your information may be transferred.

• • With advertising and marketing partners: To provide targeted promotions and enhance user engagement.

• • With user consent: In cases where users explicitly authorize data sharing for additional services or collaborations.

5. Data retention

We retain user data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Account-related data is kept as long as the account remains active. If you request account deletion, certain information may still be retained for legal, regulatory, or security reasons.

 

• • Inactive accounts: After prolonged inactivity, we may anonymize or delete data.

• • Transaction data: Retained for a legally required period for financial record-keeping and dispute resolution.

• • Content contributions: Posts and comments may remain visible, even after account deletion, unless specifically requested for removal.

• • Backups: Secure backups of essential data are maintained for a limited period to ensure platform reliability and security.

6. User rights and choices

You have rights regarding your personal information, including:

 

• • Access and correction: You can request access to your data and correct inaccuracies.

• • Deletion: You can request the deletion of your account and associated data.

• • Opt-Out of communications: You can unsubscribe from marketing emails and notifications.

• • Data portability: You can request a copy of your data in a structured format.

• • Restrict processing: You can request limited use of your data under certain circumstances.

• • Withdraw consent: Where data processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact our support team at support@africaconnecthub.com.

7. Security Measures

We implement strong security measures to protect user data, including:

 

• • Encryption: Protecting sensitive data during transmission and storage.

• • Access control: Restricting access to authorized personnel only.

• • Regular Audits: Monitoring and reviewing security practices.

• • Two-Factor Authentication (2FA): Enhancing account protection against unauthorized access.

• • Data anonymization: Minimizing exposure of personal data where possible.

• • Secure backups: Ensuring recovery of critical data in case of technical failure.

• • Breach notification: In case of a data breach, affected users will be promptly informed along with appropriate corrective actions.

8. Cookies and tracking technologies

ACH uses cookies to enhance user experience and analyze site traffic. Users can manage cookie preferences in their browser settings. Disabling cookies may affect the functionality of certain features.

Types of cookies used:

 

• • Essential cookies: Necessary for website functionality.

• • Performance cookies: Help track site usage for improvement.

• • Marketing cookies: Enable targeted advertising.

• • Third-Party cookies: Used by partners and advertisers.

• • Analytics cookies: Help monitor and measure website performance.

9. Third-party links

Our platform may contain links to third-party websites or services. ACH is not responsible for their privacy practices, and users should review their respective policies before engaging with those sites.

10. Changes to this Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Users will be notified of significant changes via email or platform announcements. Continued use of ACH after modifications constitutes acceptance of the updated policy.

 

• • Versioning: Previous versions will be available for transparency.

• • Effective date: Policy changes take effect immediately upon posting.

• • User notification: Major changes will be communicated directly to users.

11. Contact information

For questions or concerns regarding this Privacy Policy, contact us at:

AfricaConnectHub (ACH)
Email: info@africaconnecthub.com

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